Tencer Ltd is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

Tencer Ltd, registered at Unit 14/15 Lincolns Park Business Centre, Lincoln Road, Cressex Business Park, High Wycombe, Bucks HP12 3RD, is the data controller for personal information you provide to us.

We may collect and process the following types of personal information:

• Name, job title, and company
• Contact details (email, phone, address)
• Enquiries or correspondence
• Payment details (for one-off transactions only; not stored)
• Recruitment information (e.g., CVs, certificates)
• Website usage data (e.g., IP address, browser type)

We use your information to:

• Manage our relationship and provide services
• Process orders and payments
• Respond to enquiries and provide support
• Maintain internal records and improve our services
• Communicate important updates, changes, or marketing (with consent)
• Fulfil legal obligations and prevent fraud

We may contact you with updates about our services by post, phone, or email:

• Email marketing is only sent with your consent or where permitted under soft opt-in rules.
• You can opt out at any time by contacting us or using the unsubscribe link in our emails.

Our website uses cookies to enhance your experience. These may include:

• Essential cookies – Required for site functionality.
• Analytics cookies – Help us understand website traffic and performance.
• Advertising cookies – Used to deliver relevant ads via services like Google or The Directory Guys.

You can manage your cookie preferences via our cookie banner or your browser settings. For more details, see our full Cookie Policy or visit www.allaboutcookies.org.

We may share your data with trusted third parties, such as:

• Service providers (IT, marketing, logistics)
• Payment processors
• Credit reference and debt collection agencies
• Professional advisors
• Public authorities where legally required

We do not sell your personal data.

We retain your information only as long as necessary for legal, regulatory, and operational purposes. Unsuccessful job applications are retained for 6 months unless otherwise requested.

You have the right to:

• Access your data
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact:
accounts@tencer.com | 01494 459801

We use appropriate technical and organisational measures to protect your data, including secure servers and encrypted systems. However, no online transmission is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Please check back periodically for changes. Updates take effect 7 days after posting.

For questions or concerns about this policy, please contact our Data Representative:

Rebecca Tipping
accounts@tencer.com